
Let's see, it's technically still winter until the end of the week so that means having no heat or hot water would be considered "Fucked".
Apparently the furnice technician that was here is not capable. Why?
1. When you give him the cell number to contact you about the replacement part and he calls the house number. Check.
2. Doesn't tell you that when the part comes to the house, a technician doesn't come with it and you have to make a separate appointment for someone to come by. Check.
3. Tells you the tech department center is closed after 4pm but find out service is opened 24hrs. Check.
4. Told a tech will be there between 12:50pm to 4:50pm and they show up at 4:15pm. Check.
5. Doesn't realize the furnice heats the house and provides hot water and doesn't make mention to anyone else at HQ. Check.
6. Left another night without heat and hot water. Check.
7. Leaving the house at 14 degrees celsius. Check.
Now I'm left in the cold - still. The manager of the customer service department basically says I'm at the mercy of waiting and luck.